Returned/Bounced Emails

Question

Dear Sir,

Please note we are unable to send emails to few email addresses. When emails bounced back, we get below message. Kindly resolve this issue on urgent basis.

Reporting-MTA: dns; amazonses.com

Action: failed
Remote-MTA: dns; amazonses.com
Final-Recipient: rfc822; m.ahmad@tristar.com.pk 
Diagnostic-Code: Amazon SES did not send the message to this address because it is on the suppression list for your account. For more information about removing addresses from the suppression list, see the Amazon SES Developer Guide at https://docs.aws.amazon.com/ses/latest/DeveloperGuide/sending-email-suppression-list.html 
Status: 5.1.1

Answer

Hello.

As the error message states, email address may be on the suppression list.  
Therefore, please execute the AWS CLI command described in the document below to check whether the email address in question is registered in the suppression list.  
https://docs.aws.amazon.com/ses/latest/dg/sending-email-suppression-list.html#sending-email-suppression-list-view-entries  
```
aws sesv2 list-suppressed-destinations
```

If it is registered, execute the following command to remove it from the suppression list.  
https://docs.aws.amazon.com/ses/latest/dg/sending-email-suppression-list.html#sending-email-suppression-list-manual-delete  
```
aws sesv2 delete-suppressed-destination \
--email-address recipient@example.com
```

Try running AWS CLI commands from CloudShell.  
https://docs.aws.amazon.com/cloudshell/latest/userguide/welcome.html

Answer

Thank you dear for your detailed answer.

I have gone through the solution you provided above. Please note that no such email address is registered with Suppression list.

Please check and give us another solution to try so that we may be able to resolve our problem.

Thanks

Returned/Bounced Emails

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