Account verification stuck beyond stated window — unable to use services

Hi there,

I'm so sorry to hear about this experience with your support case.

I can imagine your need to have this resolved & I've shared your concerns internally.

Continue monitoring your support case for updates.

— Aimee K.

I understand how frustrating it is when account verification takes longer than expected and prevents you from using AWS services. Here's what you should know:

Account verification typically completes within 24 hours, though in some cases it can take longer. The verification process involves validating your payment method and account information. If verification is taking longer than usual, there are a few common reasons this might occur:

Payment Method Issues: Since you mentioned seeing zero processed payments in your Billing dashboard, this suggests the payment authorization may not have completed successfully. Even if your bank confirms the card can process international transactions, AWS needs to successfully authorize a small amount (typically $1 USD) to verify the payment method. Check with your bank to see if any authorization attempts from AWS were declined or if there are any holds or restrictions on your card for online merchants.

What You Can Do:

1. Verify your payment method is correctly entered in the AWS Billing console, including the correct billing address that matches your bank records
2. Consider adding an alternative payment method if available
3. Ensure there are no restrictions on your card for international or online transactions

Account verification issues require manual review by the AWS accounts team, so continuing to work through your support case is the appropriate path to resolution.