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Account stuck at phone verification - Bangladesh numbers not receiving SMS or call

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I created a new AWS account (Account ID: 213851291243) but I am unable to complete phone verification during signup. I have tried multiple Bangladesh phone numbers but neither SMS nor voice call verification codes are being delivered.

I have already opened 3 support cases (Web, Phone, Chat) over the last 3 days with no response from any channel.

Also note that Customer Support team member seems to be is very unprofessional and lack of having responsibility!

I need urgent manual account activation or an alternative verification method. Please help escalate this issue

asked 24 days ago66 views

1 Answer
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I understand you're experiencing difficulties with phone verification for your AWS account using Bangladesh phone numbers. Phone verification issues can be frustrating, especially when trying to complete account setup.

For phone verification problems during account creation, here are some steps you can take:

First, ensure you're entering your phone number in the correct international format, including the country code. Try using different phone numbers if available, as some carriers may have restrictions on receiving automated calls or SMS messages.

If you've already opened support cases through the AWS Support Center, the support team will review your situation and respond according to your support plan's response times. New accounts typically start with Basic Support, which provides general guidance through documentation and forums but has limited direct support options for account-level issues.

To add additional information to your existing cases, you can log into the AWS Support Center at https://console.aws.amazon.com/support/ and add correspondence to your open cases. This ensures all relevant details are captured in one place for the support team to review.

For account creation and verification issues specifically, the support team may need to verify your identity through alternative means. Continue working through the AWS Support Center, as this is the proper channel for resolving account-level verification issues.

If you need faster response times for future issues, you may want to review the different AWS Support plan options available, which offer varying levels of response time guarantees and support access.

answered 24 days ago

AWS
EXPERT

reviewed 24 days ago

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