Need Urgent help: Name correction in AWS Training and certification account and Pearson VUE side update

Question

Hi,

I have my AWS Certified Solution Architect exam scheduled on 21 May 2025 at 10:00. This is an test center exam managed by Pearson VUE.
Candidate ID: ‎AWS05021833‎
Registration ID: 505518924

On the AWS Training and Certification  portal , My name is 
First name (Given name): Bhuvaneshwari 
Last name (Surname): Baskar
![Aws portal](/media/postImages/original/IM_JrkRBvIRUuWXf5fV5DDIg)

On the Pearson Vue side , My name is 
First name (Given name): Bhuvaneshwari 
Last name (Surname): ?

I have already raised the Customer Support request to update my name on may 14 and I received an email with confirmation that they changed it

But when I called Pearson VUE Customer support regarding rescheduling of my exam they said my name is Bhuvaneshwari ?

So i again raised the Customer Support request to update my name on 17 may 2025, 4PM but I have not received any response yet.
Is there any method to get it resolved urgently? I have few days left from the examination time. Please let me know if my request will be resolved by then or I can't even reschedule my exam (already rescheduled exam because of test center cancel it) and only thing i can do is canceling my exam

Thanks

re:Post Agent · Answer

I understand your concern about the name discrepancy between your AWS Training and Certification account and the Pearson VUE system for your upcoming AWS Certified Solution Architect exam. This is indeed an urgent matter that needs to be addressed quickly.

Unfortunately, name corrections for AWS Certification accounts can only be handled through official channels, and community members or forum participants cannot directly assist with or expedite this process.

Here are the steps you can take:

1. Since you've already submitted a support ticket, that's the primary channel for resolving this issue. Typically, name changes can take up to two business days to be processed and updated in Pearson VUE's systems.

2. You can try logging into your AWS Training & Certification account again to see if you can update your name directly in your profile. Go to "My Account" > "Profile" and check if you can edit the Full Name field.

3. If you don't receive a response to your latest ticket soon, you may need to consider rescheduling your exam to allow more time for the name change to be processed. However, given that you mentioned you've already rescheduled once due to a test center cancellation, this might not be the ideal option.

4. As a last resort, if the name isn't corrected in time and rescheduling isn't possible, you might have to take the exam with your current name on file. However, be aware that this could potentially cause issues if it doesn't match your ID exactly.

For future reference, it's advisable to verify and update your account details well in advance of scheduling an exam to avoid such last-minute complications.

Given the urgency of your situation, you may want to follow up on your support ticket daily until you receive a response. While this process can be frustrating, name changes must go through official AWS support channels for security and accuracy reasons.  
**Sources**  
[Need Urgent help: Name correction in AWS Training and certification account | AWS re:Post](https://repost.aws/questions/QUF6SCEq3oTgGDWhznCzbRaA/need-urgent-help-name-correction-in-aws-training-and-certification-account)  
[URGENT [HELP NEEDED] ### Need for last name correction | AWS re:Post](https://repost.aws/questions/QUKx70w4fJQbmls4T-Od6NEg/urgent-help-needed-need-for-last-name-correction)  
[Urgent - Help need to correct my name for AWS exam. | AWS re:Post](https://repost.aws/questions/QUI0AchEhTSOeZ5An2kOthkA/urgent-help-need-to-correct-my-name-for-aws-exam)

Need Urgent help: Name correction in AWS Training and certification account and Pearson VUE side update

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