No response after 1 week - Accidentally deleted Builder ID, lost access to Cloud Practitioner certification

I understand you're concerned about not receiving a response on your support case regarding your deleted Builder ID and Cloud Practitioner certification access. For updates or to add additional information to your existing case, please visit the AWS Support Center at https://console.aws.amazon.com/support/ where you can view your case status and add correspondence directly.

Regarding your certification access issue: AWS Builder ID is the authentication method for accessing AWS Training and Certification services, including Certmetrics. When a Builder ID is deleted, it can create access challenges for your certification records. Since you can see your certification details in AWS Partner Central, your certification record itself still exists in AWS systems.

For certification-specific issues like this, you may also want to reach out directly to AWS Training and Certification support, as they handle certification account and access matters. They can assist with linking your existing certification to a new Builder ID or resolving the "email not eligible for signup" error you're encountering.

If you need faster response times for future support cases, you might consider reviewing your AWS Support plan options, as different support tiers offer different response time commitments based on case severity.

Hi,

I apologize for the concern your lost access to to your builder ID has caused. Your request has been shared with our teams. Keep an eye on your case for their response..

- Sage A.