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Unable to Access Amazon Redshift – "SubscriptionRequiredException" Error Despite Active Free Tier Account
Hello AWS Support Team,
Note : attached Error Screenshot
I'm encountering an issue with Amazon Redshift on my AWS account. When I try to open the Redshift service from the AWS Console home screen, I receive the error:
"SubscriptionRequiredException" - "The AWS Access Key Id needs a subscription for the service"After this error appears, the Redshift page loads continuously without displaying any content or options to proceed.
Account Details & Troubleshooting Steps:
I created this AWS Free Tier account approximately one week ago.
My payment method is finalized, and the account is fully activated (I can access other AWS services without issue).
I have created an IAM user with full administrator access and have tried launching Redshift both from this user and the root account.
I attempted accessing Redshift from multiple AWS regions (including US East (N. Virginia)), but the error and loading issue persist.
I am not seeing any specific notification or pending verification step in my account.
Could you please assist in resolving this and enable Redshift access for my account? If any additional verification or action is required from my end, please let me know.
Thank you for your support.
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The issue you're experiencing with Amazon Redshift appears to be related to your AWS account activation status. While you mentioned that your account is fully activated, the "SubscriptionRequiredException" error suggests there might still be some activation steps that need to be completed.
To fully activate your AWS account and gain access to all services including Redshift, please ensure you've completed these three critical steps:
- Add a valid payment method to your account
- Verify your phone number
- Choose an AWS Support Plan
It's important to note that AWS Free Tier benefits begin on the date you activate your account (by completing the steps above), not on the date you created it. Simply creating an account and entering your account information is not sufficient for full activation.
Even after activation, it may take up to 24 hours for all services to become available in your account. If you've already completed all these steps more than 24 hours ago and are still experiencing this issue, I would recommend contacting AWS Support directly for further assistance with your specific account.
Additionally, verify that you're trying to access Redshift in a region where the Free Tier is available, as some services may have regional restrictions for Free Tier usage.
Sources
No free tier visible | AWS re:Post
Understand when AWS Free Tier starts and expires | AWS re:Post
I phoned with support yesterday. The page might be a bit misleading, but the AWS free tier plan does not include Redshift, not even as the advertised free trial. They also pointed me to this page where you can see all the things that are included in the free tier: https://aws.amazon.com/free/
As far as I understood, you can simply switch to paid and still use your free tier credits, just make sure to not overstep them. You can set some alerting in the Budget section for overstepping, even if you cannot set hard limits.
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