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URGENT: Account stuck on Complete your account setup - IAM blocked - 4 days no support response

0

Account Status: ACTIVE (confirmed) Account Created: September 10, 2026 Account ID: Will share privately with AWS staff only Country: India

PROBLEM: My account shows ACTIVE but every time I try to access IAM or create Access Keys, it redirects me to "Complete your account setup" page. When i want to complete account setup it redirect me to my console .

I have completed ALL setup steps. This is a backend flag issue that needs AWS to fix manually.

I have 2 support cases open for 4 days - both UNASSIGNED with zero response from AWS.

Phone support gives error: Unable to initiate call Chat support is not working either.

I need an AWS staff member to escalate this immediately and remove the account setup block from the backend.

Please help - I have been stuck for 4 days.

Topics
Management & GovernanceSecurity, Identity, & Compliance
Tags
Support CaseAWS Account ManagementIAM Roles Anywhere
Language
English

asked a month ago160 views

2 Answers
0

Hi,

I'm so sorry for the concern your delayed account activation has caused. I want you to get the help you need. In this situation, it's by continuing to work with our teams via your case. Refrain from creating multiple cases for the same topic as this can delay response times.

You can reply to your case at any time and request an update or share your concerns.

- Sage A.

AWS
EXPERT

answered a month ago

0

Hi Sage,

Thank you for your response. I want to provide urgency context that I hope you can escalate.

I am a registered participant in two official AWS hackathons:

  1. Agents for Humans agentsforhumans.devpost.com

  2. Amazon App Dev 2026 amazonappdev2026.devpost.com

I have 3 nearly complete projects built specifically using AWS services including:

  • Amazon Bedrock
  • Amazon DynamoDB
  • AWS Lambda
  • Amazon S3
  • Amazon Transcribe
  • Amazon Neptune

My projects are ready to connect to AWS but I cannot proceed without IAM access. The hackathon submission deadline is approaching and every day of delay directly impacts my ability to compete.

I am not creating multiple cases - I am replying here as directed. I respectfully request urgent escalation of my account activation given the active hackathon participation context.

Can you please provide an estimated resolution timeline?

Thank you, Anirban

answered a month ago

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