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Update: The issue resolved itself with no action taken on our end (started early morning 2026-08-17, confirmed working again later that same morning). Throughout the outage, everything inside the instance (nginx, iptables/Docker NAT, TLS certificate) remained verified healthy via loopback and alternate-port testing (8443), and nothing was changed in the console. It looks like this was a transient issue in AWS's network/firewall propagation layer in front of the instance, which cleared on its own after a few hours. Leaving this here in case it helps anyone hitting the same pattern (port 443 specifically blocked while other ports work fine, with a fully healthy instance underneath).
answered 22 days ago
I found a report on AWS re:Post "Lightsail instance. Ports blocked" that is strikingly similar to your case.
The nature of that incident aligns very closely with your situation. While you have confirmed that there are no abuse notifications sent to your account email, I strongly recommend double-checking the following just to be safe:
- Check for any contact email addresses other than the primary account email—including in your spam folder—that might have been configured during the setup of Lightsail or domain registration.
- Check the AWS Health Dashboard not only for general "Service Health" but also for separate notification categories related to "Trust & Safety" or "Abuse" (notifications regarding abuse issues sometimes use different channels than those for standard service outages).
- Check for any warning emails from your domain registrar or SSL certificate issuer (e.g., Let's Encrypt).
Please open an AWS Support case immediately. If you submit the details of your troubleshooting—specifically the comparative test showing that port 8080 opened instantly via the same firewall panel, and the finding that TLS and the application function perfectly with loopback/port 8443 mapping—the AWS investigator should be able to quickly identify the core issue (confirming that the problem does not originate on your end).
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Thank you for your interest and effort