Cancelled Subscription Still Charging

I understand your frustration with ongoing charges after canceling your AWS Marketplace subscription. Let me help clarify the situation and next steps.

For AWS Marketplace subscriptions, simply canceling the subscription may not be sufficient to stop all charges. Here are some important points:

Why charges may continue:

• AWS Marketplace subscriptions aren't automatically terminated when canceled. You must first terminate all instances of the software before canceling the subscription.
• Even if you don't see running EC2 instances, there may be other resources still active, such as Amazon Elastic Block Store (EBS) volumes, snapshots, or Elastic IP addresses that were associated with the subscription.
• Some services can launch resources that appear in different consoles, so it's important to check all related AWS services for any remaining resources.

For refunds and billing adjustments: Since this is a third-party seller product (Webkul), the seller must initiate both cancellation and billing adjustment requests. You should contact the seller directly using the contact information provided in the Vendor Refund Policy and Vendor Support sections on the subscription page in the AWS Marketplace console.

To address your ongoing support case: The best way to follow up on your existing case is to add correspondence directly through the AWS Support Center at https://console.aws.amazon.com/support/. You can provide updates there and request clarification on the charges.

Additionally, you may want to review your AWS Support plan options, as different support tiers offer different response times for cases.

I recommend thoroughly checking your account for any remaining resources and contacting the third-party seller directly about the billing adjustments while following up on your support case through the Support Center.
Sources
Refunds and cancellations in AWS Marketplace - AWS Marketplace
Understanding unexpected charges - AWS Billing

Hi there.

Apologies for any inconvenience the delays have caused. Your concerns have been communicated internally to our Support team. Once their review is complete, correspondence will be shared with you. Continue monitoring your case for updates: http://go.aws/support-center.

— Roman Z.