Newly Created Lightsail Instances - refused to connect error


Hi, When I create new Wordpress bitnami instances in lightsail or create an instance from new snapshots of a working instance I receive a refused to connect error.

I can successfully create a new instance from a snapshot created on November 26 but all snapshots after this date result in the same 'refused to connect' error.

Running systemctl status bitnami.service I am seeing an error with mariadb

  • Unable to perform start operation Export start for mariadb failed with exit code 1
asked 2 years ago683 views
1 Answer


I understand that you are having difficulty with your Lightsail instances connected to MariaDB.

Please take a look on the MariaDB log file. [1]

The main MariaDB log file is located at one of the following locations, on the MariaDB database server host:

  • For Bitnami installations following Approach A (using Linux system packages): /opt/bitnami/mariadb/logs/mysqld.log

  • For Bitnami installations following Approach B (self-contained installations): /opt/bitnami/mariadb/data/mysqld.log

Please contact if you have any further questions, and feel free to reach out to us via a support case to facilitate a discussion on the specifics of your resources.


answered 2 years ago
reviewed 2 years ago

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