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When you added new member account in the org, the trail was NOT added to the account? If the trail has been enabled to the admin account of the org with IsOrganizationTrail true, the trail should be automatically added to new member accounts at the same time as created the accounts.
Did you setup anything SCP? (e.g. Deny create-trail)
answered 2 years ago
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If SCPs were blocking create-trail would removing this automatically fix the issue or are further steps required?