No response on multiple AWS Bedrock support tickets (Claude model access) – escalation needed

I understand how frustrating it can be when model access issues block your development work. Let me help clarify the process and next steps.

For Amazon Bedrock model access issues, the best path forward is to continue working through the AWS Support Center at https://console.aws.amazon.com/support/. You can add additional details or correspondence to your existing cases there, which will help the support team prioritize and address your specific situation.

Regarding Claude model access specifically, here are a few things to verify while you wait for your support team's response:

Model Access Configuration:

• Confirm you've requested access to the specific Claude model variants (like Claude 3 Sonnet) through the Bedrock console's "Model access" page in us-east-1
• After submitting the model access request, there's typically a brief review period before access is granted
• Check the "Model access" page to see if the status shows as "Access granted" or if it's still pending

Common Configuration Points:

• Ensure your IAM permissions include both bedrock:InvokeModel and bedrock:InvokeModelWithResponseStream for the specific model ARNs
• Verify you're using the correct model IDs when making API calls (e.g., "anthropic.claude-3-sonnet-20240229-v1:0")
• Confirm your account has no service control policies (SCPs) that might restrict Bedrock access

If you've already verified all of these and the models still show as unavailable despite "Access granted" status, this would indeed require account-level investigation by the support team.

To help expedite resolution through your existing cases, consider adding this information to your case correspondence:

• Screenshots of your Model access page showing the status
• The specific model IDs you're trying to access
• Any error messages you're receiving when attempting to invoke the models
• Confirmation of which troubleshooting steps you've already completed

If you need faster response times for business-critical issues in the future, you may also want to review your AWS Support plan options, as higher-tier plans offer shorter response time commitments.

Hi there.

I apologize for the delay in response.

I've located your case and shared your concerns internally. Once our Support team completes their review, correspondence will be shared via our Support Center: http://go.aws/support-center.

— Roman Z.