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Hi, If you're encountering compatibility issues with the Amazon WorkSpaces client on Android, and there are no updates available on the Google Play Store, you might want to try the following steps:
1)Contact Amazon Support: Reach out to Amazon WorkSpaces support for assistance. They might have insights into the specific issue you're facing and could provide guidance or a solution.
2)Check for Updates: Although you mentioned there are no updates available on the Play Store, it's still a good idea to periodically check for updates. Developers often release updates to address compatibility issues and bugs.
3) Alternative Installation Methods: Sometimes, there might be alternative installation methods provided by Amazon. This could include direct APK downloads from their website or other distribution channels. Check the official Amazon WorkSpaces documentation for any alternative installation methods.
4)Agent Version on WorkSpace: You asked about changing the agent version on the WorkSpace. Typically, the agent version is managed by Amazon and is updated automatically. However, if you have specific requirements or if Amazon support suggests it, they might be able to assist you in updating the agent version on your WorkSpace.
5)Temporary Workaround: If none of the above options are feasible, you might need to resort to using a different device or platform to access your WorkSpace until the compatibility issue is resolved.
answered 3 months ago
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