Problems logging into Amazon Workspace on Android


Immediately after authenticating, I get the following error:

** The current version of your Amazon WorkSpaces client isn't compatible with the agent software installed on your WorkSpace. Update to the latest version of your client, and then try to log in again. If you need help, contact your administrator. ** While it seems obvious what the problem is, it is not as simple to resolve. Where can one get the 'latest version'? This was downloaded directly through an Amazon-provided link and went to the Google Playstore. There are no other versions available in the playstore.

Is it possible to change the agent version on the WorkSpace?

Works as expected when using a Windows client.

asked 2 months ago228 views
1 Answer

Hi, If you're encountering compatibility issues with the Amazon WorkSpaces client on Android, and there are no updates available on the Google Play Store, you might want to try the following steps:

1)Contact Amazon Support: Reach out to Amazon WorkSpaces support for assistance. They might have insights into the specific issue you're facing and could provide guidance or a solution.

2)Check for Updates: Although you mentioned there are no updates available on the Play Store, it's still a good idea to periodically check for updates. Developers often release updates to address compatibility issues and bugs.

3) Alternative Installation Methods: Sometimes, there might be alternative installation methods provided by Amazon. This could include direct APK downloads from their website or other distribution channels. Check the official Amazon WorkSpaces documentation for any alternative installation methods.

4)Agent Version on WorkSpace: You asked about changing the agent version on the WorkSpace. Typically, the agent version is managed by Amazon and is updated automatically. However, if you have specific requirements or if Amazon support suggests it, they might be able to assist you in updating the agent version on your WorkSpace.

5)Temporary Workaround: If none of the above options are feasible, you might need to resort to using a different device or platform to access your WorkSpace until the compatibility issue is resolved.
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answered 2 months ago

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