No AWS support correspondence for 10 days regarding cloudfront enablement

I understand your frustration with the delayed response. Here are some avenues you can explore:

Escalation Options:

• If you have an AWS Support plan (Developer, Business, or Enterprise), you can reopen your existing case and request an update or escalation
• Check your support case in the AWS Support Center to ensure it's still open and hasn't been inadvertently closed
• If you have a Business or Enterprise Support plan, you can request to speak with a support manager for escalation

Alternative Contact Methods:

• Try reaching out through the AWS Support Center directly if you haven't already
• If you're on an Enterprise Support plan, contact your Technical Account Manager (TAM) if one is assigned to your account
• For account-related issues that may be blocking service enablement, you can also check if there are any outstanding verification or billing issues in your account

Community Resources:

• While waiting, you can post in the AWS re:Post community forums where AWS experts and community members may be able to provide guidance
• Check the AWS Service Health Dashboard to see if there are any known issues affecting CloudFront

Important Note: Response times vary based on your support plan tier. If you're on the Basic (free) support plan, response times are not guaranteed. Consider upgrading to a paid support plan (Developer, Business, or Enterprise) for faster response times and additional support channels, especially for production-critical issues.

I'd recommend checking your case status first and then following up directly through the Support Center to request an update on your case.

Hello,

I'm sorry to hear about your case experience.

I've shared your concerns with our Support team for review. Continue to keep an eye on our Support Center for updates: http://go.aws/support-center.

— Ben G.