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I understand how frustrating it is to have a nameserver update operation stuck in progress for an extended period. Unfortunately, there isn't a way to cancel or force-complete a stuck UPDATE_NAMESERVER operation through the CLI or console. These operations are designed to complete automatically, and the system prevents duplicate requests while one is in progress to avoid conflicts.
When you use the update-domain-nameservers command, it returns an operation ID that you can use to track the progress of the request. However, if an operation remains in IN_PROGRESS status for an unusually long time like this, it typically indicates an issue that requires AWS Support intervention to resolve.
For your situation, I recommend the following:
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Contact AWS Support directly through the AWS Support Center at https://console.aws.amazon.com/support/. Even on the free tier, you have access to account and billing support, and domain registration issues often fall under account support. You can create a new support case explaining the stuck operation and the DuplicateRequest error you're encountering.
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Provide the operation details when you contact support, including the operation ID and the timeline, so they can investigate and manually resolve the stuck operation.
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Consider your support plan options - if you frequently need technical support or faster response times, you might want to review the available AWS Support plans for your needs.
The DuplicateRequest error is working as designed to prevent conflicting nameserver updates, but the underlying stuck operation needs AWS Support's assistance to clear.
Sources
update-domain-nameservers — AWS CLI 2.27.41 Command Reference
Yes, you cannot cancel or force-complete a stuck UPDATE_NAMESERVER operation in Route 53 yourself but AWS Support intervention. Even on the free Basic Support plan, you can escalate this via the “Account and Billing → Domain Registration Issue” path in the Support Center.
