Suspended AWS Account - Verification Request Email Went to Spam Folder, Documents Already Submitted
Hello AWS Support Team,
I need urgent assistance regarding my suspended AWS account.
The AWS verification request email was automatically routed to my spam folder, so I was not aware that AWS required additional verification documents. Because of this, there was an unintended delay in responding to the verification request.
After finding the email, I immediately submitted all requested verification documents on May 29, 2026, including:
- Government-issued identity document
- Payment method verification document
I received confirmation from AWS that my documents were successfully uploaded and received for review.
However, my AWS account is still suspended, and I have not received any further update regarding the verification status or account restoration.
This account contains active client project resources, and the suspension is blocking access to important AWS services. I kindly request the AWS verification team to review my submitted documents and restore my account access as soon as possible.
If any additional information or documents are required, please let me know and I will provide them immediately.
Thank you for your assistance.
Best regards, Subair AWS Account ID: 263112802800
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Hi,
I apologize for the concern. I've made sure to share this with our teams. Keep an eye on your case for updates.
- Sage A.
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Hi Sage / AWS Support Team,
Thank you for escalating my case.
The verification team requested re-verification, and I have now uploaded the updated documents with corrected account information, including my government-issued ID and payment verification document.
I kindly request the team to review the latest submission as soon as possible. My AWS account has been suspended for around 3 days now, and active client project resources and deployment activities are currently blocked because of this.
If any further clarification or documents are required, please let me know immediately and I will provide them.
I really appreciate your support and request your help in restoring the account at the earliest.
Thank you.
Hi Subair,
I reached out internally, and I can confirm that our Account Verification team has recently responded to your support case. Review their update here: http://go.aws/support-center.
If you still need help, follow up directly on your case.
- Kita B.