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AWS Activate account linking redirects to generic /activate page and never shows Verify your account

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Hello AWS Activate Support,

I am trying to submit an AWS Activate Credits application, but I cannot complete the AWS account linking step.

When I click “Link my AWS account” from the AWS Startups / Activate application, I am redirected to the AWS Management Console, but I only land on the generic AWS Activate page:

https://console.aws.amazon.com/activate

I never see the expected “AWS Activate > Verify your account” page or the “Verify your account” button, so I cannot complete account verification or submit the application.

This appears similar to the issue reported here: https://repost.aws/questions/QUUk9Dp5mnTTu-vAvNHV2ONA/aws-activate-loop-redirecting-endlessly-to-console-url

AWS account ID: 836095229364

I have admin/root access to this AWS account, and the account is active. Please check whether this AWS account is eligible to be linked to my AWS Builder ID and whether the linking token/redirect is failing on your side.

Thank you.

1 Answer
0

I understand you're experiencing an issue where clicking "Link my AWS account" in your AWS Activate application redirects you to the generic AWS Activate page instead of showing the "Verify your account" page needed to complete the application process.

This type of redirect issue can occur for a few reasons. First, ensure you're signed in with the correct AWS account credentials (root user or IAM user with appropriate permissions) when attempting to link your account. The linking process requires you to be authenticated in the AWS Management Console with the specific account you want to associate with your AWS Activate application.

Additionally, browser-related issues can sometimes interfere with the redirect flow. Try clearing your browser cache and cookies, or attempt the linking process in a private/incognito browser window. You might also try using a different browser to see if that resolves the redirect issue.

If you continue to experience this problem after trying these steps, I recommend reaching out directly through the AWS Support Center at https://console.aws.amazon.com/support/ where the support team can investigate account-specific details and verify whether there are any eligibility or technical issues preventing the account linking from completing properly. When you contact support, provide details about the specific behavior you're seeing and the steps you've already attempted.

For general information about AWS Activate and the application process, you can also review the AWS Activate program documentation to ensure all prerequisites are met for your account.

answered a month ago

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reviewed a month ago

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