Why has the case I created a month ago about an unexpected QuickSight charge still not been assigned to anyone? Is there someone who can help resolve my issue?

Hello.

As I mentioned in a previous response, it seems that AWS support (especially billing support) is experiencing high call volumes, which is causing delays in responses.
Unfortunately, you'll just have to patiently wait until a representative is assigned to you.
https://repost.aws/questions/QUKn6Y5lyYTaSOgaI89S__8Q/billing-support-case-unassigned-for-1-month-accidental-quick-sight-charge#ANigkGGTw4QyGOW8n374siKw

I understand your frustration with the unexpected QuickSight charges and the lack of response to your case. However, I don't have access to information about specific support cases, case assignment processes, or timelines in the sources provided to me.

For billing disputes and refund requests, I recommend the following steps:

1. Contact AWS Support directly through your AWS account's Support Center if you haven't already done so with a billing-specific case
2. Escalate your existing case by responding to it and requesting escalation to a supervisor or manager
3. Check your Support plan level - response times vary based on your AWS Support plan (Basic, Developer, Business, or Enterprise)
4. Use the AWS Billing Console to review your charges in detail and identify what specific QuickSight resources or usage patterns caused the unexpected costs

If you're experiencing ongoing charges, you may also want to:

• Review your QuickSight subscription type and user licenses
• Check for any active QuickSight resources or SPICE capacity that might be generating charges
• Consider temporarily canceling your QuickSight subscription to prevent additional charges while the billing issue is being resolved

I apologize that I cannot directly assist with your specific case status or connect you with someone immediately, but AWS Support through your account's Support Center is the appropriate channel for billing disputes and refund requests.

Hi there,

I understand your concern of support case response times, which depend on case volume. I want to ensure your feedback is heard, and I've passed it along internally. To prevent any confusion or further delays, refrain from creating additional support cases. Keep checking our Support Center for an update: http://go.aws/support-center.

- Kita B.