AWS account suspended for 3+ days after payment cleared — no human response on support cases

Would suggest escalating through the primary channel:

https://docs.aws.amazon.com/awssupport/latest/user/case-management.html

And this

https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/billing-get-answers.html

I understand how frustrating and concerning this situation must be for your business. While I cannot directly escalate your specific case or access your account details, I can provide guidance on the proper channels to resolve account suspension issues.

When an AWS account is suspended due to billing issues, even after payment has been made, there can be a delay while the payment is processed and verified. However, 72+ hours without human response is certainly longer than expected.

For urgent account suspension matters, especially those involving billing and account verification, you should:

1. Contact AWS Support directly by phone - If you have a support plan, use the phone support option as it typically provides faster response times than case-based support for urgent account issues.

2. Ensure your support cases are filed under the correct category - Account and billing issues should be categorized as "Account and Billing Support" to route to the appropriate team.

3. Check your payment method status - Verify that the payment has fully cleared and that there are no holds or verification requirements from your payment provider that might be delaying AWS's confirmation.

4. Review any email communications - AWS may have sent additional verification requests or information requirements to your account's registered email address that need to be completed before reactivation.

If you haven't already, try reaching out through the AWS Support Center with a new case specifically marked as urgent and clearly stating that services are down and payment has cleared. For accounts without support plans, billing and account management support is still available.

Unfortunately, I cannot directly escalate cases or connect you with specific AWS teams, but following the official support channels with clear documentation of your payment and the business impact should help prioritize your case.