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Hello,
Unfortunately at the moment we cannot change or customise the UI layout of the customer profile page [1] in the agent workspace of Amazon Connect. I sincerely regret for any inconvenience caused here.
[1] https://docs.aws.amazon.com/connect/latest/adminguide/customer-profiles.html
That being said, please note that in case you have your custom CCP you can build your own CustomerProfiles widget using Amazon Connect CustomerProfiles JavaScript library (CustomerProfilesJS) [2].
[2] https://github.com/amazon-connect/amazon-connect-customer-profiles
[3] Embed Customer Profiles into a custom agent workspace - https://docs.aws.amazon.com/connect/latest/adminguide/customer-profile-access.html#customer-profile-access-embed
answered 2 months ago
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