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Hi Michael,
I'm sorry for the frustration you have experienced! For the quickest resolution I'd suggest opening a case with our Support team here: go.aws/support-center. They have the best tools to assist you. Also, check out this doc which may help you isolate the unexpected charges: (https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/checklistforunwantedcharges.html).
-Dino C.
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