Unable to receive OTP and login to AWS Builder ID

Question

Hello AWS Community,
I am facing an issue while trying to log in to my AWS Builder ID account.
Problem:
I am not receiving the OTP on my registered email ID. Because of this, I am unable to log in.
Details:
- Issue started around 3–4 days ago
- Tried multiple times to request OTP
- Checked spam/junk folder, no OTP received
- Tried different browsers and devices, but still same issue
Impact:
Due to this problem, I am unable to schedule my AWS certification exam, which is very important for me.
Request:
Please help me resolve this issue or guide me with the correct steps.
Note:
I can provide my registered email ID privately if required.
Thank you in advance.

Regards,  
Laxman Meena

Riku_Kobayashi · Answer

Hello.

I assume you've already checked this, but please take a look at the troubleshooting steps in the following document.  
https://docs.aws.amazon.com/signin/latest/userguide/troubleshooting-builder-id-issues.html#email-verification-aws_builder_id

If the above document does not resolve your issue, please contact AWS via the following URL.  
https://support.aws.amazon.com/#/contacts/one-support?formId=contactUs  
![a](/media/postImages/original/IMxbucWIJ5QUapw6_fEqt1tw)

By the way, are you using a Gmail or similar email address?  
If you're using a company email server, please check if it's being blocked by the server.

Unable to receive OTP and login to AWS Builder ID

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