Change payment method


We are trying to change payment method to Direct Debit. It says that details have been accepted and the change is successful, however payment is never taken and we always need to do a manual payment. Can someone tell me how to successfully change payment details? I can't even get onto the chat with billing support.

1 Answer

Hey there!

I'm sorry to hear of the trouble you're facing with updating the payment method to your account.

If you haven't already, please contact us for support with this by creating a case from the Support Center: Alternatively for quick assistance, you can request a callback here:

- Kels S.

answered 9 months ago

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