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AWS Bedrock Anthropic models returning AccessDeniedException despite IAM policy configuration and submitting use case details

0

I am a root user and I am encountering an

Error
401 openai.gpt-5.6-luna is not available for this account. You can explore other available models on Amazon Bedrock. For additional access options, contact AWS Sales at https://aws.amazon.com/contact-us/sales-support/

when attempting to call Anthropic or OpenAI models via Amazon Bedrock-mantle through workbench, despite having set up IAM policies and submitting the required forms. I don't know what else to do! Would love to get suggestions on things to try Enter image description here

3 Answers
1

Hello.

I'm experiencing the same 403 error on my personal AWS account.
For new models, usage may not be permitted by default for AWS accounts with low usage levels until demand stabilizes.
It wasn't with GPT, but I once resolved a similar error by contacting AWS Support regarding Claude.
It would be best to contact AWS support.

Incidentally, I came across a Japanese blog that recommends opening a case under "Account and billing".
https://qiita.com/Maki-HamarukiLab/items/7bff94a6b2d37b6d091e

EXPERT

answered 2 months ago

1

Hey — beyond IAM and the FTU form, there are actually 4 blockers that all have to pass simultaneously: (1) IAM needs aws-marketplace:Subscribe/Unsubscribe/ViewSubscriptions in addition to bedrock:InvokeModel, (2) the FTU form must be submitted at the org management account level (not just a child account), (3) no SCP blocking Bedrock in your region, and (4) a valid payment method on the account — if you're on an Indian AISPL account, card alone won't work, you need invoice billing enabled via a support ticket. Enable Bedrock Model Invocation Logging (Bedrock Console → Settings, 5 min, free) — it'll tell you exactly which one is failing. Happy to help diagnose further if needed.

answered 2 months ago

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Wrote up the full diagnostic (copy-paste IAM policy, the exact FTU API call, SCP steps, a validation script) as a $75 report if useful: https://cloudnestle.com/deck/JRkGPI65L8MqFw1V.html

answered 2 months ago

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