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Your customer could make use of a weighted routing policy (https://docs.aws.amazon.com/Route53/latest/DeveloperGuide/routing-policy.html#routing-policy-weighted), rather than failover routing. The idea here would be to set the weight for the primary to 1 & the secondary to 0, which would route all requests to the primary. When the customer wanted to fail over to the secondary, they'd swap the weights over (primary = 0, secondary = 1).
Having said that, if an unplanned failure of the primary happened, this scheme wouldn't maintain service until the weights were swapped, so it's not an ideal scenario from that perspective.
answered 5 years ago
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