I need help to completely close my account

I understand your frustration with being unable to close your account due to resources you can't delete. Let me address your situation:

To close your account:

1. Sign in to the AWS Management Console as the root user (not an IAM user)
2. Navigate to the Account page
3. Look for the "Close account" button and follow the instructions

Important points to know:

• Any charges for services used before closure will continue to accrue and be billed after the account is closed
• You'll have a 90-day post-closure period during which you can reopen the account if needed
• After closing, you won't be able to use the same email address for a new AWS account

Regarding your existing support case: For updates on your open case, you can add correspondence through the AWS Support Center at https://console.aws.amazon.com/support/. If you find you need faster response times in the future, you might want to review the different AWS Support plan options available.

Sources
Close an AWS account - AWS Account Management

Hi,

I'm so sorry for the concern this has caused. AWS is unable to terminate resources or close your account on your behalf: go.aws/close-account.

I've made sure to make note of your concerns. In the meantime, check out this re:Post article for help with finding and canceling resources: go.aws/terminate-resources-account-closure.

- Sage A.

An Elastic IP that is "locked to your account" typically means it's still associated with a resource — often one that isn't immediately visible in the EC2 Instances view (e.g., a Network Interface managed by another service).

Quick check: Go to EC2 → Network Interfaces, filter by your EIP (34.195.183.124), and look at the Owner or Attachment column. That will tell you exactly which service is holding it.

If nothing shows there, review the following services — any of these can have a public IP or Elastic IP associated with them:

• EC2 Instances (running or stopped)
• Elastic Network Interfaces (ENIs)
• NAT Gateways
• Elastic Load Balancers (ALB, NLB, CLB)
• RDS Instances (publicly accessible)
• Redshift Clusters
• ElastiCache Clusters
• ECS Tasks (Fargate or EC2 with public IP)
• EKS Pods
• Global Accelerator
• VPN Endpoints (Client VPN)
• Transfer Family Servers (SFTP/FTP)
• WorkSpaces
• AppStream 2.0 Instances
• Lightsail Instances
• Elastic Beanstalk Environments
• CloudHSM
• Directory Service (Managed AD)
• OpenSearch Service (public domains)
• MSK Brokers (public access)
• MemoryDB for Redis
• Neptune Clusters
• DocumentDB Clusters

Once you identify and delete/disassociate the underlying resource, the EIP should release normally.

Regarding the WAF Classic Web ACLs: Navigate to WAF & Shield → Switch to AWS WAF Classic in the console. Web ACLs there must be disassociated from all resources before deletion — check both us-east-1 (for CloudFront) and your regional WAF Classic console.

Regarding Support response times: Basic Support only provides billing/account assistance with no guaranteed SLA. If charges are actively accruing, consider escalating via the "Account and billing" support category and marking urgency as "Production system down" to expedite.