Amazon Chime SDK Live Transcription stopped working

Question

I've followed below link to setup the Amazon Chime SDK Live Transcription

https://docs.aws.amazon.com/chime-sdk/latest/ag/using-service-linked-roles-transcription.html#create-service-linked-role-transcription

I've a Lambda which starts transcription for that I've followed below link.

[Start Transcription](https://github.com/aws-samples/amazon-chime-media-capture-pipeline-demo?tab=readme-ov-file#start-transcription)

To receive transcriptions followed below and implemented the same

[Receive Transcriptions](https://github.com/aws-samples/amazon-chime-media-capture-pipeline-demo?tab=readme-ov-file#receive-transcriptions)

And it all worked well.

But since last few days it stopped working.

But the same code base is working as expected in a different account.

Checked lambda logs which enable meeting transcription and no errors. But in the front end no transcription data is getting recevied.

How I can debug and find out the root cause of the issue and get it fixed.

Ravi · Answer

I'm not exactly sure what happen. It started working today.

JohnD_aws · Answer

Check that you have enabled the service-linked role that enables Amazon Chime SDK to call Amazon Transcribe on your behalf.

https://docs.aws.amazon.com/chime-sdk/latest/dg/configure-transcribe.html

Kartik · Answer

Since it was working earlier, Were there any changes made to the code or Chime SDK configuration.

I highly recommend reaching out to us via Support case so that we can view the code and debug the backend configurations. You can also mention additional details which we can further take a look and if required engage our Internal teams to rectify and fix the issue.

Amazon Chime SDK Live Transcription stopped working

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