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SES Production Access Request Pending - Production launch blocked. Product launch is very close, I really need the production access for my account. Case ID:17816799120 Domain:referrals.savians.com

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Subject: SES Production Access Request Pending – Production Launch Blocked

Hello AWS Team,

I have an AWS SES Production Access request currently under review, and my production launch is completely blocked pending its approval.

Case ID: 17816799120 Domain: referrals.savians.com

Our application is a B2B partner referral platform and uses SES strictly for "transactional emails only", including:

  • Account activation and password reset emails
  • Referral status notifications
  • Agreement confirmations
  • Administrative notifications

The initial request was rejected due to account health concerns related to test emails sent to invalid addresses, which resulted in entries in the suppression list. Since then, we have fully remediated all issues:

  • Cleared the suppression list
  • Verified sending identities
  • Implemented bounce and complaint handling
  • Configured SPF, DKIM, and DMARC
  • Successfully tested email delivery with 0% bounce and complaint rates

All account health concerns have now been addressed, and our application is production-ready.

I would greatly appreciate an expedited review of the case. If any additional information is required, I am happy to provide it immediately.

Thank you for your time and assistance.

  • Punit Bada
    3 months ago

    How long did this take to resolve?

Topics
Front-End Web & MobileBusiness Applications
Tags
Amazon Simple Email Service
Language
English

asked 3 months ago127 views

1 Answer
0
Accepted Answer

Hello.

It seems that AWS Support has been busy over the past few months, as I frequently see cases where responses to SES production access requests are delayed.
If you have already submitted the request for production access to SES, there is nothing we users can do but wait for a reply.
https://repost.aws/ja/questions/QUJIeT8X_EQn-T6z8PabNVFA/amazon-ses-production-access-request-pending-for-several-days-after-providing-requested-information
https://repost.aws/ja/questions/QUKHaFp8JfR1e5ldASsPKnGg/ses-request-production-access-stuck-with-no-solutions

EXPERT

answered 3 months ago

EXPERT

reviewed 3 months ago

  • Arpit
    3 months ago

    Isnt' there any customer care phone number which we could call upon for this?

  • Riku_Kobayashi EXPERT
    3 months ago

    Do you have a paid AWS Support plan? If you do not have a paid plan, phone support is not available. Unfortunately, the only option is to wait for a response from the support team.

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