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- "Sample inbound flow (first contact experience)" has a very good example on how to build out Callbacks
- Also, using the interrupt in Customer Queue Flow is an option you can use to branch out (refer the picture)
answered 2 months ago
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That's correct. At this point we don't have the feature to invoke module (sub flows) in Customer Queue flow. Can you please elaborate on what tasks you are planning to do in the modules?
answered 2 months ago
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On Queue we will handle callers based on Wait time. Whether they require Call Back or voicemail like that. As per the above explanation I need to handled Voicemail/Call Back functionalities / any other specific functionalities as a separate module. That will help to us to organize and configure efficiently on various instances based on requirement's.
answered 2 months ago
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Hi Vikash, Thanks for your input, From Customer Queue flow I need to consume different modules.
If we have Call Back Flow and Voice Mail Flow as a separate modules, then based on customer experience or operation's handled on Customer Queue flow I need to re-route him to another flow. Which is not possible in Queue flow.
As per your response using interruption on looping prompt we can able to interrupt the prompt playing on that particular node only.