Lost all my certificates after AWS merging my APN account with the Builder ID

Question

I've always used my APN account for certification, but now it's been replaced by a Builder ID and the new Certmetric number, and several of my certificates have disappeared. Is there a way to recover them?

I opened a case with Certification Support [CASE ***********] two weeks ago, but I only get the response "wait for the service team" How should I do?

Thank you very much.

ปลาวาฬทราย · Accepted Answer

I wanted to provide an update regarding my case.

I was able to resolve the issue myself by using the profile merge function in the CertMetrics portal (https://cp.certmetrics.com/amazon/en/profile/merge) from AWS Thailand community suggestion. After merging the profiles, my certifications became accessible again.

Given that this issue took more than three weeks and involved multiple escalations, I was quite surprised that the solution was simply to merge the profiles through the CertMetrics interface. This step was not suggested during the support process.

Thank you very much.

Kidd Ip · Answer

Your certificates have not been permanently lost; they remain recorded within CertMetrics but are currently associated with your former APN account. To restore visibility under your new Builder ID, AWS Certification Support must re‑associate these records with your updated profile.

https://docs.aws.amazon.com/partner-central/latest/getting-started/associating-domains.html

https://repost.aws/questions/QUx6Lw57R9RxaCNc2uvau8zA/how-can-i-move-my-aws-certification-from-a-company-account-to-my-personal-builder-account

AWS Support - Marc · Answer

Hello,

Sorry to hear of the concern regarding your account merge and certifications. I located your case on my end, and shared your feedback internally with Support for review. Since Support is actively working your case, continue to monitor your inbox for their response with the next steps to take. Support will provide an update when one is available.

We appreciate your patience as we work on this for you.

\- Marc O.

David · Answer

Same issue here. When new case opened through your Support Center I am receiving Auto Responses that says Account Merge Unsuccessful and "We were unable to find an existing case based on the details you provided.".
You can check f.ex Case ID 178333564500288

Thanks!

Lost all my certificates after AWS merging my APN account with the Builder ID

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