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I had a similar issue recently and unfortunately I had to set multiple RPs. Also remember that there’s a 4 tag limit in SPs, so agents will only be able to have up to 4 languages. Ultimately, I find Connects use of tags very limiting. :(
David
answered 5 months ago
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To implement tag-based access controls in Amazon Connect:
- Create tags for each language value (e.g., "language:English", "language:French").
- Assign the appropriate language tag to each routing profile.
- Create security profiles that permit access only to routing profiles tagged with the corresponding language tag (e.g., "language:English").
- Tag agents with the relevant language tag (e.g., "language:English").
- Assign the matching language-tagged security profile to each agent (e.g., "language:English").
https://repost.aws/questions/QU8SC_Df-dTT6NvcCT3qgXEQ/how-to-restrict-an-amazon-connect-agent-to-change-routing-profiles-only-to-a-subset-of-available-routing-profile https://docs.aws.amazon.com/connect/latest/adminguide/create-security-profile.html
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