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[provisioning bug] New account - all Bedrock quotas stuck at 0 TPM/0 RPM in eu-north-1

-1

I have a new AWS account (created within the last few days) and all Amazon Bedrock model quotas are stuck at 0 TPM and 0 RPM in eu-north-1 (Europe - Stockholm). This is preventing me from invoking any Claude models.

Symptoms:

  • Bedrock Playground immediately returns: "ThrottlingException – Too many tokens per day, please wait before trying again." on the very first ever request
  • Labs > Quotas page shows "No quotas found" for all providers and inference types
  • Quotas page shows console error: "Error loading quotas – Buffer is not defined"
  • Claude Code CLI returns: "Retrying in 6s · attempt 5/10" then fails

What I have already verified:

  • Valid payment method attached, $120 credit balance available
  • IAM credentials configured correctly (aws sts get-caller-identity works)
  • AWS CLI configured with eu-north-1 as default region
  • Anthropic First-Time Use form completed via the Playground
  • Issue affects all Claude models: Haiku 4.5, Sonnet 4.6, Opus 4.6

What I have tried:

  • Requested quota increase via Service Quotas console (current value shows 0)
  • Opened AWS Support case
  • Tested via Bedrock Playground, AWS CLI, and Claude Code CLI — all fail

Expected behavior: New accounts should be automatically seeded with default baseline Bedrock quotas. Mine were never provisioned.

  • That's a feature. You don't get to own a Ferrari on the day you get your license.

2 Answers
1

Regarding the "Buffer is not defined" error in the Quotas page: As to my understanding, this is typically a frontend UI glitch in the AWS Management Console. It generally happens when the web application attempts to parse an empty or unexpected quota payload and fails. It is purely a secondary symptom of the missing quotas.

While you wait for the support team to resolve the ⁠eu-north-1⁠ provisioning, you could check if quotas were provisioned in ⁠us-east-1⁠ or ⁠us-west-2⁠. However, it is highly likely that this restriction applies account-wide for the time being until Support clears it.

EXPERT
answered 5 days ago
-1

Based on the symptoms you're describing, this appears to be a provisioning issue with your new AWS account where the default Amazon Bedrock quotas were not properly initialized in the eu-north-1 region.

For new AWS accounts, Amazon Bedrock should automatically provision default service quotas for supported models in each region. The fact that you're seeing 0 TPM/0 RPM across all models, "No quotas found" in the console, and immediate throttling errors on your first request indicates the quota initialization process did not complete successfully for your account.

Since you've already opened an AWS Support case, that is the correct path forward. The support team will need to investigate why the automatic quota provisioning failed and manually provision the appropriate default quotas for your account in eu-north-1. This is not something that can be resolved through the standard Service Quotas console or by requesting quota increases, as the base quotas need to be established first.

In the meantime, you may want to verify if quotas are properly provisioned in other AWS regions where Bedrock is available. If they are, you could temporarily use those regions while the support team resolves the eu-north-1 provisioning issue. However, the support case is the definitive way to get this resolved, as it requires AWS intervention to correct the account provisioning state.

The console error "Buffer is not defined" you're seeing is likely a secondary symptom of the missing quota data rather than the root cause of the problem.

answered 5 days ago
EXPERT
reviewed 5 days ago

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