Support case unassigned for 14+ days - $383 refund request for unused QuickSight/Amazon Q charges

Hi there,

I'm sorry to hear that your support case is unassigned.

I've taken action internally to give your case visibility.

Continue keeping an eye on your case for updates.

— Aimee K.

I understand your frustration with waiting for a response on your existing case. For billing inquiries and refund requests like yours, I recommend adding a follow-up correspondence directly through the AWS Support Center at https://console.aws.amazon.com/support/. This will help ensure your case receives attention.

Regarding your situation with Amazon QuickSight and Amazon Q charges: When you subscribe to QuickSight, you're typically billed based on your subscription tier and the number of users. Amazon Q in QuickSight is an additional feature that may have separate pricing. It's important to monitor your subscriptions and user roles, as charges can accrue based on the tier level (such as Admin Pro vs. Admin).

Since you've already taken steps to disable Amazon Q, downgrade your user role, and delete your QuickSight account, you've done the right things to prevent future charges. However, refund decisions are made on a case-by-case basis by the AWS billing team.

Please continue to work through the AWS Support Center for updates on your refund request, as that's the appropriate channel for billing matters.