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Thank you for your question. With regards to the connect button being greyed out. It appears that the trusted domain configured in Registry location "HKLM:\Software\Amazon\AppStream Client" for TrustedDomains is not properly defined. And this is why the connect button is greyed out. Please ensure that the trusted URL meets the required trusted domains formatting. Please refer here for more information on the format mentioned here [1]. In addition, to connect to appstream, the user will need to initiate connection by clicking the connect button.
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Added the following in this key: HKEY_LOCAL_MACHINE\SOFTWARE\Amazon\AppStream Client Start URL: https://vanguardesf.oktapreview.com/home/amazon_appstream/0oa1bx5l2brIlL9dX0h8/aln9q1lsu36TfGB4x0h7 TrustedDomains: vanguardesf.oktapreview.com, vanguardesf.okta.com, appstream2.us-east-1.aws.amazon.com, appstream2.us-west-2.aws.amazon.com, appstream2.ap-southeast-2.aws.amazon.com, appstream2.eu-central-1.aws.amazon.com, appstream2.eu-west-2.aws.amazon.com
When I click the installed Appstream Icon, I get the correct start URL, and the connect button is blue: https://vanguardesf.oktapreview.com/home/amazon_appstream/0oa1bx5l2brIlL9dX0h8/aln9q1lsu36TfGB4x0h7
When I click the homemade shortcut, I get the desired start URL for the shortcut, but the Connect button is grey: https://vanguardesf.oktapreview.com/home/amazon_appstream/0oa1jmmwp5hZRSmul0h8/aln9q1lsu36TfGB4x0h7