It's been 4 days and no response on System impaired case


I have a Developer Support plan, they claim to provide support within 12 hour for a System impaired case but it's been 4 days and got no response no one is yet assigned to my ticket. I did also created another case but still no awnser. This is so disappointing. I can't use the service properly which causing me to delay a presentation for the top management of our company. Unfortunately it seems that they doesn't care about their customers at all. My cases IDs are: 14104750401 14131045311

1 Answer
Accepted Answer

Hello there,

I sincerely apologize for the frustration this situation has caused. I have forwarded your concerns to our Support team. Please keep an eye on your ticket for an update from them. Once again, I deeply apologize for the inconvenience this has caused.

Thank you for your patience and understanding!

answered 6 months ago
  • Hi,

    Thank you for your awnser, i get a response for my case.

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