Hey everyone, I need some serious advice or visibility here because my early-stage startup is in a desperate financial situation due to an automated AWS billing loop.
We migrated our infrastructure (RDS and EC2) from Azure to AWS last year to save on costs. We had a $5,000 AWS Activate Credit through MongoDB that we’ve been burning through. those credits ran out around December and it seems AWS rolled us over to direct billing. in February they completely suspended our account over an unpaid bill of $1,717.65. We had zero warning that the credits were finished or that we were accumulating this massive bill. : Because our production data was locked and it was a critical emergency, I had to borrow money from external creditors just to pay the $1.7k balance, get back into the account, and pull our data out.
Once the data was safely migrated, I shut down, deleted, and terminated everything. This past Friday, my bank account was debited by AWS for another $637.18, the money was not even mine,. I checked the console, and the receipt is backdated for March, the exact period my account was frozen and suspended.
I am now out over $2.5k of borrowed money as a bootstrapped founder. I applied for a refund and opened two support cases detailing all of this, but both have been completely unassigned and sitting there for 4 days with zero response. I am in a very desperate position and would like to some advice on what I can do.
case IDs: ***************, ***************
*Edit: Removed case ID - Kita B.
Pay your bill, you used the services.