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Account verification pending 7+ days: all Bedrock inference returns "Operation not allowed", support case unanswered

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Support case ID: *************** Region: us-east-1 (also tested us-west-2 and ap-south-1)

Every Amazon Bedrock inference call on my account fails with: ValidationException: Operation not allowed

This happens for ALL models, not just Anthropic. Tested amazon.nova-micro-v1:0, anthropic.claude-sonnet-5, and us./apac. inference profiles, via IAM Identity Center role, root credentials, and a Bedrock API key. Read-only APIs like ListFoundationModels work fine.

The Anthropic use case form in the Bedrock console also fails with: "Your account is not authorized to perform this action. Please create a support case."

I opened a support case under Account and billing about 7 days ago and it has not been resolved. The account is on AWS startup credits and this block is preventing all development.

Could someone from AWS please look at the case and complete the account verification? Happy to provide any information needed.

1 Answer
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Hello,

I'm sorry for any frustration the delay on your case has caused.

Upon reviewing your account, I can confirm that we've received your case. You can rest assured that our Support team will be in touch to assist.

Continue monitoring your case for updates from our Support team.

- Craig M.

AWS
EXPERT

answered a month ago

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