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Its been 9 days since I took my AWS Exam but haven't received my results yet.

-2

Dear Sir / Madam,

First Name: ***** ***** Last Name: ***** Country: GB AWS Candidate ID: *********** Pearson Order Number: ‎****-- Exam: SAA-C03 - AWS Certified Solutions Architect - Associate - English (ENU) Candidate ID: *********** Registration ID: *********** Date: ‎Saturday, May 30, 2026‎ Time: ‎08:00 AM British Summer Time‎‎ Appointment Length: ‎140‎ Minutes‎

Two support cases opened so far.

*************** on 6th June *************** on 2nd June

I have opened 2 cases to address my certification issue already.

I have given my AWS Solution architect Associate exam on 30-May-2026. But I haven't received any results yet. I reached out to pearsonvue for any update regarding my exam but they said they have delivered all the results details to amazon and asked me to reach Amazon. Can you please let me know my results and score ?

I am not seeing any exam history in the aws skill builder / training account which is really worrying after all the efforts

It's been more than 10 days and I haven't received any Score / Result email about my AWS Solution Architect exam I have done on 30-May-2026.

It is really stressful and worrying to not receive the results after months of hardwork. Also my completed exam is not I also rang pearson and they can see the exam history

So requesting to investigate. the system integration is clearly broken

Also I received was an acknowledgement Email from Gen AI which contains the below text saying create a support a case as a reply after creating a support case.

"If you still don't see your results in your account after checking, or if you have additional questions about your exam results, create a support case so our team can investigate further with the information you've provided, including your Pearson VUE delivery confirmation and your AWS Candidate ID.

We've set this case to 'Pending Customer Action'. You can manually resolve this case if it's no longer needed, or it will auto-resolve if no further action is taken."

Can i please request any human intervention in this matter ?

How can i interact or chat with a support team instead submittign the form and receiving auto generated message. please help.

Thanks,

  • Bharath

*Edit: Removed case ID and exam identification details — Kels S.

Topics
Training and Certification
Tags
Support CaseAccount SupportTraining and CertificationAWS EducateAWS Academy
Language
English

asked 4 months ago340 views

3 Answers
0

Did you ever get your results?

answered a month ago

-2

I understand how stressful it must be to wait for your exam results, especially after putting in months of hard work to prepare. Let me provide some guidance on how to proceed.

For issues related to exam results and certification scoring, the AWS Support Center at https://console.aws.amazon.com/support/ is the appropriate channel to address your concern. Since you've already opened support cases, I recommend adding a detailed follow-up correspondence to your existing case through the Support Center. This ensures your inquiry stays with the team already reviewing your situation and maintains continuity.

When adding correspondence to your existing case, include all relevant details about your exam delivery and any confirmation you received from Pearson VUE. The support team will be able to investigate the specific technical issues with your exam results delivery and account history.

Regarding response times, it's important to note that these can vary based on your AWS Support plan level. Basic Support accounts have access to billing and account support, but response times differ from higher-tier support plans.

The support team handling your case will have access to the necessary systems and information to investigate why your exam results haven't appeared in your account, and they can work directly with the certification delivery systems to resolve the issue.

I know waiting is difficult, but the support team through the AWS Support Center is your best path to getting this resolved. Continue engaging through your existing case for the most efficient resolution.

answered 4 months ago

EXPERT

reviewed 4 months ago

AWS
EXPERT

revised 4 months ago

-3

Hi there,

I apologize for any inconvenience caused by this delay. I've located your cases and shared your feedback internally. Cases are addressed in the order they're received and wait times can vary depending on case volume.

Please continue to check your case for updates from our Support team: http://go.aws/support-center.

- Kels S.

AWS
EXPERT

answered 4 months ago

  • Bharath
    4 months ago

    Hi Kel, Can you please help ? Its been nearly 3 weeks from my exam date (30/May/2026) and I am still waiting for the exam results. I have raised the support case as you mentioend and received a reply saying it might take up to 3 weeks as my exam session was with security team. It is really painful to wait for the results for nearly 3 weeks in era of AI and automation. Interms of the support on this matter, after paying $150 for a exam the level of support and service definitely needs improvement. This result is so crucial for my performance appraisal in my company. Its definitely a very long wait for an online exam result. When will i be able to see my result and why it is taking so long ? Please help. Thanks

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