My account is blocked and they ask me to upload phone bill

I understand your frustration with your blocked AWS account and the lack of response after uploading your phone bill. This situation can be stressful, especially when you need access to your account.

Here are the steps you can take:

1. Check your email thoroughly, including spam folders, for any communications from AWS regarding your account status or additional information they might need.

2. If you've already opened a support case, update it to request a status update. Clearly explain that you've already uploaded the requested phone bill and are waiting for a response.

3. Open a new support case under the "Account and billing" category if you haven't already. This type of support is available even for blocked accounts and is free of charge.

4. In your support case, be sure to:

• Clearly explain that you've uploaded the requested phone bill
• Mention how long you've been waiting for a response
• Explain any impact this is having on your work or operations
• Request an expedited review if it's urgent

5. Ensure all your contact information in the AWS account is up-to-date so AWS can reach you if needed.

Unfortunately, account verification issues often require manual intervention from AWS Support, which can take time. The typical expectation is to receive an initial response within 24-48 hours, though it can sometimes take longer.

Be persistent but patient, and don't hesitate to request updates if you haven't received a response within a reasonable timeframe.
Sources
My AWS ACCOUNT IS BLOCKED | AWS re:Post
aws support didn't respond | AWS re:Post
Billing and Account blocking | AWS re:Post
Its been 24 hours my bills are paid, but account is still suspend and not activated. | AWS re:Post