Billing dispute case unassigned for 48+ hours - Need urgent help

Question

I submitted a billing dispute case (Case # ***************) 48+ hours ago and it remains "Unassigned" with no response.

**Situation:**

First-time AWS user (student from India)
Accidentally launched c6in.4xlarge instead of t3.micro
Bill: $677 total (Jan + Feb) - more than my monthly salary
Terminated all resources immediately on Feb 2nd when discovered
Submitted dispute case on Feb 15th - still unassigned

I've now received payment demand emails but my dispute hasn't been reviewed. I cannot afford this bill and need someone to review my case urgently.

Has anyone else experienced delayed case assignment? How can I get my billing dispute case escalated?

*Edit: Removed case ID — Elle G

AWS Support - Reece · Accepted Answer

Hi there,

Apologies for the delay.

Our cases are handled in the order received, and response times vary, depending on our volumes. We're unable to discuss any account-specific info here, and we've expressed your urgency internally, so you can direct all further correspondence to your support case. Our agents are working around the clock to respond as soon as possible.

\- Reece W.

AWS Support - Elle · Answer

Hello,

I've shared your concerns internally.

If you've additional thoughts to share, direct them to your case for visibility, and keep and eye out for further communication from our team.

\- Elle G.

Billing dispute case unassigned for 48+ hours - Need urgent help

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