SES Production Access Request Unassigned for 17+ Days

I understand you're waiting for a response on your SES production access request, and 17 days without assignment is understandably frustrating. Unfortunately, I don't have visibility into specific support cases or the ability to escalate them directly.

To add correspondence and request an update on your existing case, please visit the AWS Support Center at https://console.aws.amazon.com/support/. You can add details there about the time elapsed and the urgency of your production launch timeline.

For SES production access requests specifically, the review process can sometimes take time as AWS evaluates sending patterns, use cases, and compliance with email best practices. Since you've already configured SPF, DKIM, DMARC, bounce handling, and monitoring—which are all important components—you're well-positioned once the review begins.

If you find that response times are not meeting your business needs, you may also want to review your AWS Support plan options, as higher-tier plans typically include faster response times and more direct support channels for time-sensitive issues.

I recommend adding a detailed update to your case through the Support Center explaining your production timeline and asking for a status update on the review process.