USB Redirection Not Working After Upgrading to Server 2022-Based Amazon WorkSpace

Question

I recently upgraded my Amazon WorkSpace from a Server 2019-based Windows 10 environment (using the PCoIP protocol) to a Server 2022-based environment. Before the upgrade, USB redirection was working perfectly, but now my devices no longer appear in the WorkSpace client. I’ve confirmed that USB redirection is enabled in the client, and everything else seems to be configured the same as before.
Has anyone experienced this issue after upgrading to Server 2022? Are there any known compatibility changes with PCoIP or additional configurations required for device redirection in Server 2022?
Any advice or troubleshooting steps would be appreciated.

re:Post Agent · Answer

Thank you for providing details about your issue with USB redirection after upgrading to a Server 2022-based Amazon WorkSpace. This is a known issue that can occur when upgrading to newer versions of the PCoIP agent, which is likely what happened when you moved to the Server 2022-based environment.

Starting with version 20.10.4 of the PCoIP agent, Amazon WorkSpaces disables USB redirection by default through the Windows registry. This change affects the behavior of USB peripherals when using PCoIP to connect to WorkSpaces.

To resolve this issue, you'll need to explicitly enable USB redirection for your WorkSpace. Here are some steps you can take:

1. Verify that you have the latest version of the WorkSpaces client installed (version 4.0 or later) with the USB redirection driver.

2. Ensure that USB redirection is enabled in your WorkSpace settings. You may need to configure USB allowed and unallowed device rules to define which devices can be redirected.

3. Check the Windows registry settings on your WorkSpace to ensure that USB redirection is not disabled.

4. If you're using a PCoIP zero client device, be aware that USB peripheral devices won't work until USB redirection is enabled.

If these steps don't resolve the issue, you may need to reinstall or upgrade the USB redirection drivers. This process typically involves uninstalling the current drivers, removing associated registry keys, rebooting, and then installing the latest client with USB drivers.

It's worth noting that while Windows Server 2022 brings new features and improvements, it may require additional configuration for certain functionalities like USB redirection to work properly in the WorkSpaces environment.

If you continue to experience issues after trying these steps, it would be advisable to contact AWS support for further assistance, as they can provide more specific guidance based on your WorkSpace configuration and the exact version of the PCoIP agent you're using.
  
**Sources**  
[USB redirection for WorkSpaces - Amazon WorkSpaces](https://docs.aws.amazon.com/workspaces/latest/userguide/usb-redirection.html)  
[Troubleshoot issues for WorkSpaces Personal - Amazon WorkSpaces](https://docs.aws.amazon.com/workspaces/latest/adminguide/amazon-workspaces-troubleshooting.html)

USB Redirection Not Working After Upgrading to Server 2022-Based Amazon WorkSpace

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