Website not responding

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My Website is being hosted by Amazon Technologies but I can't access the website, I don't know why or how it has been transferred to Amazon, how can I get access to the website and get it live again. I don't know when it was transferred to Amazon. I have ip address if that helps. Can you help me please I am not a Technical user so any help you can give me will be much appreciated. Kind regards Roy

asked 2 months ago131 views
2 Answers
1
Accepted Answer

You mentioned that your website is hosted by Amazon Technologies, which could mean it's on AWS. To confirm this, you can check your domain registrar (where you bought your domain name) to see if the nameservers point to AWS. The nameservers typically look like ns-XXXX.awsdns-XX.org.

To assist you better, I'll need more information:

  1. Could you please share your website's domain name and the technologies used to build it?
  2. Have you attempted to access your website using the IP address you mentioned? If so, what was the result?
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EXPERT
answered 2 months ago
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Hello, Thank you for your help. Initially Yell / HIBU built the website and I had a company called 'greenstripemedia .com' started building a new site for me. I have sent emails and phoned them to enquire if they assigned the hosting but I can not get a response from them. Initially 34SP hosted the site, then LCN and then it was moved to Fasthosts. Fasthosts support sent me the following answer to my question if they are hosting the site below is their reply :-

Dear Roy

Upon checking on the DNS records of your domain roadeyeltd.co.uk, the website is pointing to the IP 35.172.94.1. This IP belongs to Amazon Technologies Inc and not with us. You will have to contact them to check the status of your website.

Thanks again for contacting us.

Best regards,

Desiree Fasthosts Customer Support

The website is www.roadeyeltd.co.uk I have tried contacting it and nothing happens

This is all the information I have and I hope you can help.

Kind regards

Roy

answered 2 months ago
  • If you have access to the domain registrar where you bought your domain, you can easily point your domain to a new hosting server by updating the DNS settings. This involves changing the A record to the IP address of the new hosting server and updating the nameservers to those provided by your new host. With control over your domain's DNS settings, you can ensure that your website is hosted on a reliable server and accessible to your visitors.

  • Based on the message, your application is hosted on AWS, which means it is running within an AWS account. If you did not create this AWS account and do not have access to it, you will not be able to access your application. If a third party managed your application, they are the only ones who can restore your access to the application (website).

  • I was searching for the company Green Stripe Media, https://www.greenstripemedia.co.uk/, and https://www.greenstripemedia.co.uk/contact-us/. Did you try to contact them by their new website?

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