New console sign in does not redirect after hardware passkey authentication

Question

I've switched to the new console sign in console.
I enter my username and password and the page redirects to the MFA page.
I connect my Yubikey hardware key.
The browser recognises it and requests I touch the key to authenticate.
This appears to succeed and the browser dialog disappears but the sign in page does not redirect. No POST action appears to occur.
If I refresh with F5 it immediately redirects to a logged in page which suggests that the sign in is succeeding.
I am using FireFox 127.0.2

NARRAVULA MUNISAI TEJA · Answer

Hello,

new console sign-in process doesn't redirect after successful hardware passkey authentication using a Yubikey.

**1. Browser-Related Issues:**
* **Clear Browser Cache and Cookies:** This can resolve potential conflicts or stored data interfering with the authentication process.
* **Disable Browser Extensions:** Temporarily disable any extensions that might interfere with authentication.
* **Try a Different Browser:** Test the process with a different browser (e.g., Chrome, Edge) to isolate the issue.

**2.Network Connectivity Problems:**
* Ensure a stable internet connection.
* Try accessing the console from a different network or location.

**3.Yubikey Configuration:**

* Verify that your Yubikey is configured correctly for the desired authentication method.
* Check if there are any updates available for the Yubikey firmware.

**4.AWS Console Issue:**
* Report the Problem: If the issue persists across different browsers and devices, it might be a console-specific problem. Report it to AWS support for investigation.
* Temporary Workarounds: Consider using a different authentication method (e.g., SMS, email) as a temporary workaround.

New console sign in does not redirect after hardware passkey authentication

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