Logged in as Root user and having issues

Verify Root User Status

Confirm Root User Login: Ensure you are indeed logged in as the root user. Sometimes it might appear you're logged in as root, but you could be using a different user with limited permissions.

Go to the AWS Management Console.

Check the account details to confirm it states "Root user".

Access Management and Billing Console

**Check Root User Email Verification: **

Ensure the root user email address is verified. AWS might restrict certain actions if the email isn't verified.

Look for any verification emails in your inbox or request a new one if necessary.

**Clearing Browser Cache: **

Clear your browser's cache and cookies or try accessing the console in an incognito/private browsing window.

Try a different browser to rule out any browser-specific issues.

**Accessing Billing Console: ** Directly access the billing dashboard via this URL: https://console.aws.amazon.com/billing/home

Ensure no other accounts are logged in and causing conflicts.

Resolving Permission Issues

IAM Policy and Permissions:

As the root user, you should have full access, but IAM policies might still restrict your actions. Double-check IAM policies assigned to your users.

Ensure the IAM user has the AdministratorAccess policy attached. Sometimes, custom policies might be overly restrictive.

Service Quotas and Restrictions:

Sometimes service limits or quotas might prevent certain actions. Check if there are any service-specific quotas or limits reached.

**Contact AWS Support ** Since you're unable to create a support case from the console, try the following:

AWS Support Center:

Use the AWS Support Center to contact AWS Support directly. You can open a support case via email or phone.

Email Support:

Email AWS support directly from the email associated with your root account. Use support@amazon.com or find the appropriate support email for your region.

AWS Account and Billing Support:

If billing issues are causing the access problem, call AWS billing support at:

North America: 1-888-280-4331

International: Find the number for your country here.

AWS Forums and Community:

Visit the AWS Forums to seek help from the community and AWS moderators.

Additional Steps

Account Suspension:

Ensure your account is not suspended due to billing or other compliance issues. Suspended accounts can have restricted access.

Multi-Factor Authentication (MFA):

If MFA is enabled for the root account, ensure it’s correctly set up and accessible. Sometimes MFA issues can cause login problems.