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I understand your urgent concern about your domains approaching deletion. When an AWS account is closed, domains registered through Route 53 go through a specific deletion process. Based on the timeline you've described, your situation aligns with this process: after account closure, domains are suspended within 5 days, and then deleted 30 days later if the registrar is Amazon Registrar.
The good news is that if you can reopen your account during the recovery period, your domains can be unsuspended or potentially restored even if they've been deleted. However, I cannot provide specific guidance on your support cases or account status.
For domain registration issues related to a closed account, you should contact AWS Support directly about domain registration concerns. Since you've already opened support cases, I'd recommend:
- Ensuring your cases are filed under the appropriate category for domain registration issues
- Clearly stating the urgency of the June 8 deadline in your case communications
- If you have a registrar other than Amazon Registrar (such as Gandi), the process may differ
Unfortunately, I cannot expedite your support cases or provide account-specific assistance through this channel. Your support cases are the proper avenue for resolution, and the support team will need to review your specific account circumstances, any outstanding balances, and verification requirements directly with you.
Time is critical given your June 8 deadline, so continue to emphasize the urgency through your existing support cases.
Sources
My AWS account is closed or permanently closed, and my domain is registered with Route 53 - Amazon Route 53
Hi Tyler,
I understand you're concerned about getting a timely reply from our Support team about your two domains scheduled for deletion. To prevent further delays, refrain from creating multiple support cases about the same issue. While wait times vary depending on case volume, I've reached out internally to amplify your urgency.
- Kita B.
Thank you so much!
Relevant content
- AWS OFFICIALUpdated 3 years ago
Thanks for the pointer — I'd read that KC article before posting, but a few specifics are still unclear from public docs:
Post-deletion recovery window: the article says deleted domains can be restored if the account is reopened. Is there a documented window for how long a deleted domain stays recoverable by the original holder vs. being released to the registry?
Transfer-out from a closed account: if reinstatement isn't possible by June 8, is there a documented path to transfer Amazon Registrar domains to another registrar without first reopening the account? The auth-code flow appears to require console access.
Account-category SLA: what's the expected response time for cases under "Account, Other Account Issues" at General Question severity? Mine has been Unassigned for 10 days and I'd like to calibrate whether that's normal.
Repeat-suspension hardening: for an account flagged multiple times for suspected third-party access, is there a documented hardening playbook beyond MFA + IAM key rotation? I'd rather fix the root cause than re-litigate each suspension.
Answers would be useful to anyone in this situation, not just my account.
1.) No. 2.) No. 3.) There no SLAs on any support case. 4.) Account's that continue to get compromised, AWS will suspend and terminate.