Urgent: Production-wide outage for 24+ hours with no update from AWS Security Team

Hi AWS team,

We urgently need assistance with AWS Support Case #*********.

Our production service has been unavailable for more than 24 hours due to security-related restrictions placed on some AWS services. As a result, all of our customers are currently unable to use our service.

We are on an AWS Business Support plan.

We completed all requested security remediation and verification steps, including the requested explanation, by Sep 4, 20:11 KST (UTC+9), and immediately informed AWS Support.

Since then, however, the only response we have received is that the case has been escalated to the Security Team.

We still have no visibility into:

1. What stage the Security Team review is currently in
2. Whether any additional action is required from our side
3. What specific blocker is preventing the restrictions from being removed
4. When we can expect the next meaningful update

This is not a partial degradation. Our entire production service is unavailable, affecting every customer we serve.

Given the severity of the restriction and the production-wide impact, we need an urgent escalation and a concrete status update rather than simply being told that the case has been forwarded to the Security Team.

Could an AWS Support or Security representative please help escalate this case and clarify what is currently blocking restoration of service?

Case #*********.

Thank you.

*Edit: Removed Case ID — Ben G.