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Amazon Connect Global Resiliency

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Amazon Connect Global Resiliency
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Design your contact center for highly resilient operations at any scale with Amazon Connect.
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Business ApplicationsResilience
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Amazon ConnectResilience
AWS OFFICIALUpdated 2 years ago360 views

Get started with Amazon Connect Global Resiliency

Use Amazon Connect Global Resiliency to provide customer service anywhere in the world with the highest reliability, performance, and efficiency.

Set up Amazon Connect Global Resiliency

Learn how to manage traffic distribution groups, phone numbers, and chats across AWS Regions.

AWS Workshop - Amazon Connect Global Resiliency

This workshop is for technical stakeholders who deploy Amazon Connect Global Resiliency.

Amazon Connect Global Resiliency onboarding and testing

Learn how to onboard to Amazon Connect Global Resiliency, including creating a replica instance and traffic distribution groups. After you complete the onboarding, you'll test the traffic failover.

Build a multi-Region resilient contact center with Amazon Connect Global Resiliency

Review examples of how to use the new Amazon Connect Global Resiliency APIs to programmatically manage resiliency operations and provision Amazon Connect in two AWS Regions.

AWS re:Invent 2022 - Deliver resilient, personalized experience at scale with Amazon Connect

Hear from Intuit and AWS about how to use Amazon Connect to design your contact center for highly resilient operations at any scale.

Instance actions available for Amazon Connect instances

Learn about API actions that are available for Amazon Connect instances.

Amazon Connect Global Resiliency dashboard starter project

Learn about the starter project to create a dashboard to interact with Amazon Connect Global Resiliency APIs.

Amazon Connect Global Resiliency dashboard starter project

The dashboard starter project provides a starting point that lets you build a dashboard that can interact with Amazon Connect Global Resiliency features through a UI.

Amazon Lex - Global Resiliency

After you activate Global Resiliency, you can automate the replication of Amazon Lex V2 bots and their resources, versions, and aliases across a paired AWS Region in near real time.

Global Resiliency

To gain access to this feature, contact your Amazon Connect solutions architect or technical account manager.
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