Questions tagged with Call Center Operations
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Hi Team, we have a strange situation where users are complaining when SSO password is about to expire lets say in 10 days , CCP will stop loading and throws the error ECUI failed to login ....
2
answers
0
votes
40
views
asked 2 days agolg...
I have claimed a first US phone number (DID) for the instance but not able to make the incoming/outgoing call.
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1
answers
0
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72
views
asked 9 days agolg...
We have a caller who is spamming our center with calls, and need the steps to block that particular number from being able to reach our IVR.
1
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0
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102
views
asked a month agolg...
We can make use of the Amazon Connect CTI adapter with the Salesforce. So calls can be answered by the Connect & the ticket creation and details will be pulled from the Salesforce.
I understand if a...
1
answers
0
votes
505
views
asked 5 months agolg...
How do I send call recordings, transcript, and sentiment analysis from Amazon Connect to Salesforce?lg...
Hi all, I've created an Amazon Connect instance and integrated with a Salesforce instance. I downloaded the Amazon connect lambda package and enabled call recording and transcripts and sentiment...
2
answers
0
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610
views
asked 7 months agolg...
Hi there,
I'm a integrator and I trying to port a phone number from France to AWS Voice.
We created a ticket to AWS support few weeks age, but considering the timeline to port officially the phone,...
1
answers
0
votes
247
views
asked 8 months agolg...
I have enabled the retaining of the available status time when making outbound calls. However I want to ensure agents cannot switch to a custom status such as "break or training" then switch back to...
2
answers
0
votes
182
views
asked 8 months agolg...
Hi Team,
We have an IVR setup implemented using Amazon Connect and we also have enabled data streaming using Amazon Kinesis. I'm looking for a feasibility for speech to speech translation in a real...
1
answers
0
votes
338
views
asked 8 months agolg...
Can an auto answer cause call quality issues?
2
answers
0
votes
275
views
asked a year agolg...
Amazon Owned Domainslg...
Amazon currently owns the domain "upnext.com" but it is inactive, who should I contact to speak about purchasing it? Or how would I go about asking Amazon to relinquish the domain?
1
answers
0
votes
481
views
asked a year agolg...
How to set dynamic outbound number based on the agent's intention in Amazon Connect Contact Flow?lg...
I have been working on a new scenario where I want to setup dynamic number in the contact flow. But the issue is that the outbound number should be dynamic and it is agent's wish to choose the...
2
answers
0
votes
474
views
asked a year agolg...
i don't want to show my aws connect phone number to external number instead i want to show customer number
1
answers
0
votes
396
views
asked 2 years agolg...