All Content tagged with Support Case
In the AWS Management Console, you can create three types of customer cases in AWS Support: Account and billing support, service limit increases, and technical support.
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Hello,
I opened an AWS Billing Support case on July 3, 2026 regarding accidental EC2 charges and a request for a one-time courtesy refund.
My original case (Case ID: **************) has remained Act...
3
answers
-1
votes
43
views
asked 21 hours ago
Hi, I opened a case more than 15 days ago and it is still showing as unassigned. I have no way of changing the priority, i have added correspondence a couple times and only got an AI response.
My prob...
2
answers
-1
votes
33
views
asked a day ago
Hello AWS Community and Moderation Team,
I am writing to request an urgent escalation for Support Case ID stuck since July 08 and has remained in an "Unassigned" status for over a week.
I am activel...
2
answers
-1
votes
40
views
asked a day ago
I'm locked out of my AWS root account because my phone was stolen, which had my MFA device. I no longer have access to the phone number registered on the account (confirmed permanently deactivated and...
1
answers
0
votes
27
views
asked 2 days ago
I have shut down my business that uses AWS and I have tried hard to delete all resources. But two main items are, it seems, impossible for me to delete.
- Elastic IP: 34.195.183.124
- cannot be dele...
3
answers
0
votes
39
views
asked 2 days ago
I'm on the Basic (free) support plan and have a legitimate cross account CloudFront CNAME conflict that I can't resolve myself. Hoping someone who has navigated AWS Support categories successfully ca...
1
answers
-1
votes
16
views
asked 2 days ago
Hello AWS Community,
We are seeking guidance regarding an urgent account verification issue.
Our AWS account was suspended last Saturday due to verification requirements. However, we had already sub...
3
answers
-1
votes
43
views
asked 3 days ago
Hi, I opened a billing support case regarding unexpected charges on my account after being inactive for about 1.5 years. I selected "Unknown Charges" as the category and requested investigation into t...
2
answers
-2
votes
48
views
asked 3 days ago
Hello AWS Community,
I am looking for guidance on how to escalate an AWS account reinstatement case.
My AWS account is currently blocked, preventing me from launching or managing EC2 instances and u...
2
answers
-1
votes
36
views
asked 4 days ago
Creating a CloudFront distribution fails with "Your account must be verified before you can add new CloudFront resources." I've retried over several weeks and already opened an Account & Billing suppo...
3
answers
0
votes
32
views
asked 4 days ago
Hello AWS Community,
I opened an AWS Support case 7 days ago, and it is still showing as Unassigned.
Support Case ID: ***************
I understand that response times can vary depending on the supp...
2
answers
-1
votes
65
views
asked 5 days ago
I opened support case ************** under Account and Billing regarding the error "Your account verification is in progress" when trying to use CloudShell. My payment method has already been verified...
2
answers
-1
votes
72
views
asked 9 days ago